Legal & Policy Information

Welcome to Miana Tours & Travel. By using our website and services, you agree to the following legal terms and policies. Please read them carefully.

1. Privacy Policy

Miana Tours & Travel is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data.

Information We Collect

• Personal information such as your name, email address, phone number, and country of residence.
• Booking details including passport information when required for reservations.
• Website analytics data such as device type, IP address, and browsing activity.

How We Use Your Information

• To process safari bookings and travel arrangements.
• To communicate with you regarding inquiries, itineraries, and customer support.
• To improve website performance and customer experience.
• To comply with legal and regulatory obligations.

Data Security

We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or misuse.

Sharing of Information

We do not sell your data. We only share necessary information with trusted partners such as hotels, airlines, or national park authorities to complete your travel arrangements.

Your Rights

• Request access to your personal data.
• Request corrections to your information.
• Request deletion of your data where applicable.
• Opt out of marketing communication at any time.

2. Terms of Service

Use of Our Website

By accessing this website, you agree to use it only for lawful purposes and not in any way that may damage or interfere with its functionality.

Booking & Payments

• A deposit or full payment may be required to confirm bookings.
• All prices are subject to availability, currency changes, and seasonal adjustments.
• Clients must provide accurate passport details and personal information for bookings.

Client Responsibilities

• Ensure valid travel documents such as passports and visas.
• Comply with health, vaccination, and travel regulations.
• Arrive on time for scheduled activities.

Company Responsibilities

We are responsible for delivering the services as described in confirmed itineraries. However, we may adjust routes or schedules due to weather, safety, or park regulations.

3. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies help us analyze website traffic, remember your preferences, and improve functionality.

Types of Cookies We Use

• Strictly necessary cookies for site functionality.
• Analytics cookies to track website performance.
• Marketing cookies for remarketing and advertising campaigns.

You may disable cookies through your browser settings, but doing so may limit some website features.

4. Disclaimer

While we strive to ensure all information on this website is accurate and up to date, Miana Tours & Travel makes no guarantees regarding completeness, reliability, or accuracy.

Wildlife sightings, weather conditions, and park regulations are outside our control, and we do not guarantee specific experiences during your safari.

The company is not liable for any personal injury, loss of property, illness, delays, or extra costs beyond our control.

5. Refund & Cancellation Policy

Cancellations by Client

• More than 45 days before the trip: eligible for partial refund (less non-refundable permits/fees).
• 30–45 days: 50% refund.
• Less than 30 days: booking is non-refundable.

Non-Refundable Items

• Gorilla or chimpanzee permits
• Hotel reservations beyond cancellation deadlines
• Flights purchased through third parties

Cancellations by Company

If we cancel a trip due to unforeseen circumstances (weather, political instability, or safety issues), clients may choose a rescheduled date or receive a refund excluding third-party non-refundable items.

No-Show Policy

Failure to appear on the activity date is treated as a non-refundable cancellation.

6. Contact Information

If you have questions regarding these policies, please contact us:

Miana Tours & Travel
Email: info@mianatours.com
Phone: +256 760761184
Website: www.mianatours.com